Terms of Service

1. Introduction and acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," "your") and VIGILANT FRONT, S.L., trading as North ("North," "we," "us," "our"), governing your use of the North web application, mobile application, and all related services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice. If you do not agree, you must not use the Service.

We may update these Terms from time to time. We will notify you of material changes at least 14 days in advance via email or in-app notification. Continued use after the effective date constitutes acceptance. If you disagree with any changes, your sole remedy is to stop using the Service and delete your account.

2. Description of the Service

North is a personal informational platform that helps you track habits, set goals, and monitor longevity-related fitness metrics. The Service includes:

• Habit and goal tracking: Create habits with daily or weekly cadences, set goals with milestones, and track your progress over time.
• Data source integrations: Optionally connect third-party services (currently Garmin, Strava, and Apple Health) to import activity, health, and fitness data.
• Longevity scoring: Derived metrics across six dimensions (cardiorespiratory fitness, strength, stability, sleep quality, body composition, movement) based on your connected data.
• Analytics and insights: Training load analysis, statistical associations, self-comparison, and weekly targets.
• AI-powered summaries: Automated weekly synthesis reports generated using third-party AI (Anthropic Claude), available to Premium subscribers.
• Social features: Challenges with other users, shareable achievement cards, and a referral programme.

The Service is provided on an "as is" and "as available" basis. Features may be added, modified, or removed as we continue to develop the platform. We will use reasonable efforts to notify you of significant changes.

4. Eligibility and account registration

• You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) to create an account and use the Service.
• You must provide accurate and complete registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately at privacy@gonorth.it if you suspect unauthorised access to your account.
• Each person may maintain only one account. Accounts are non-transferable.

5. Subscription tiers and payments

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Provide false, misleading, or fraudulent information, including in challenges or shared content.
• Access or attempt to access another user's account or data without authorisation.
• Interfere with, disrupt, or overburden the Service's infrastructure, including through automated scraping, bots, or denial-of-service attacks.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to harass, abuse, threaten, or intimidate other users, including through challenges or shared content.
• Circumvent or manipulate subscription tier restrictions, referral programme rules, or rate limits.
• Use the Service to provide medical, clinical, or professional health advice to third parties.
• Redistribute, resell, or commercially exploit the Service or its outputs without our prior written consent.
• Upload or transmit malicious code, viruses, or any other harmful technology.

We reserve the right to suspend or terminate your access for violations of these Terms, with notice where practicable. For severe violations (e.g., security threats, fraud), we may act immediately without prior notice.

7. Third-party integrations and services

8. Your content and data

9. Intellectual property

• The Service, including its design, code, algorithms, scoring models, branding, and documentation, is the intellectual property of VIGILANT FRONT, S.L. and is protected by applicable copyright, trademark, and other intellectual property laws.
• The North name, logo, and compass mark are trademarks of VIGILANT FRONT, S.L.. You may not use them without our prior written consent.
• These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

10. Disclaimers of warranties

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components.
• We do not warrant the accuracy, reliability, or completeness of any data, scores, metrics, insights, or AI-generated content provided by the Service.
• We do not warrant that longevity scores, training analytics, or any other outputs reflect your actual health status, fitness level, or medical condition.
• We do not warrant the accuracy of data received from third-party integrations (Garmin, Strava, Apple Health).
• No advice or information, whether oral or written, obtained from the Service shall create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law. Nothing in these Terms affects your statutory rights as a consumer under applicable mandatory law.

11. Limitation of liability

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless VIGILANT FRONT, S.L. and its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; (c) your reliance on any output of the Service for health, medical, or fitness decisions; or (d) any content you share publicly through the Service. This indemnification obligation survives termination of your account.

13. Termination

• By you: You may delete your account at any time via the in-app account deletion feature. Account deletion is permanent and irrevocable. All associated data will be deleted in accordance with our Privacy Notice.
• By us: We may suspend or terminate your account for material breach of these Terms, with notice where practicable. For severe violations (security threats, fraud, illegal activity), we may act immediately.
• Effect of termination: Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 3, 8.2, 10, 11, 12, 15, and 16) will survive.
• Data after termination: We recommend exporting your data before deleting your account. After deletion, we cannot recover your data.

14. Service availability and modifications

• We aim to provide reliable access to the Service but do not guarantee 100% uptime. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control.
• We may modify, update, or discontinue features of the Service at any time. For material changes to paid features during an active subscription, we will provide reasonable notice.
• We reserve the right to discontinue the Service entirely with at least 60 days' notice, during which you can export your data.

15. Governing law and dispute resolution

16. General provisions

• Entire agreement: These Terms, together with our Privacy Notice, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour these Terms.
• Force majeure: We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, or third-party service failures.
• No third-party beneficiaries: These Terms are between you and us. No third party has the right to enforce any provision of these Terms.
• Language: These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version prevails.